Shipping policy
Last updated: August 28, 2026
This Shipping Policy explains how Foliarie processes, ships, and delivers orders placed at foliarie.com. Products are sold by JAKE RITZERT EG INC. Foliarie currently sells and ships to the United States only.
By placing an order, you agree to this policy, our Terms of Service, Privacy Policy, and Return & Refund Policy.
1. Where we ship
We ship to addresses in the United States, including the 48 contiguous states.
If we accept an order to Alaska, Hawaii, a U.S. territory, or an APO/FPO/DPO address, extra transit time may apply and a shipping method may be restricted. If we cannot ship to the address provided, we will cancel the order and refund the original payment method.
We do not ship internationally.
Please do not enter a P.O. Box unless the checkout page allows it and the carrier can deliver there. If a carrier cannot deliver to the address you entered, the order may be delayed or returned.
2. Shipping method and cost
Method name: Standard Shipping
- Rate: $6.99 per order
- Free Standard Shipping on orders of $35.00 USD or more before taxes, unless checkout shows otherwise
- Transit time after the order ships: 3–5 business days
Shipping is calculated at checkout. The amount shown at checkout is the amount you pay.
Free shipping applies to Standard Shipping only. If we later add expedited shipping, that method is charged separately and does not receive the $35 threshold unless we say otherwise.
Promotional free-shipping offers apply only during the stated promotion dates and only to eligible items.
3. Processing time
After we receive your order, we prepare it for shipment in 1–2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 5:00 p.m. U.S. Eastern Time, or on a weekend or holiday, begin processing the next business day.
Processing time is not part of the 3–5 business day transit time. Total time from order to delivery is usually:
- Processing: 1–2 business days
- Transit: 3–5 business days
- Typical overall delivery: about 4–7 business days after the order is placed
These are estimates, not guarantees.
4. How we pack artificial flowers
Items are packed in a protective inner bag and a long soft mailer when possible, so stems are not folded sharply.
Because flower heads are irregular, a packed parcel may be longer than the product height shown on the page. Do not assume a small square box.
If a stem is slightly bent from transit, gently straighten it after opening. Contact us if the item arrives crushed, broken, or incomplete.
5. Order confirmation and tracking
You will receive an order confirmation email after checkout.
When the order ships, we send a shipping confirmation with tracking, using the email address entered at checkout. Track the parcel on the carrier’s website.
If you do not receive these emails, check spam and confirm that the checkout email was typed correctly. We are not responsible for missed updates sent to an incorrect email address.
6. Delivery
Carriers may leave the parcel at your door, mailbox, or another location allowed by their rules. A signature is not required unless the carrier requires one.
You are responsible for:
- Entering a complete and accurate shipping address
- Providing any apartment, suite, or access information
- Checking the delivery location after the tracking status shows delivered
If an address error causes extra carrier charges, a failed delivery, or a return to sender, those costs may be deducted from any refund where permitted.
7. Delayed or lost packages
Transit times are estimates. Weather, peak season, incorrect addresses, and carrier disruptions can add time.
If tracking has not updated for an unusually long period, email service@foliarie.com with your order number and tracking number.
If tracking shows delivered but you do not have the parcel:
- Check around the delivery location and with household members or neighbors
- Contact us within 48 hours of the delivered scan
- We may also ask you to file a carrier inquiry
If the carrier confirms the shipment was lost in transit, we will replace the order or refund it after the investigation.
8. Damaged or incomplete shipments
If the item arrives damaged, crushed, incomplete, or is the wrong product or color:
- Email service@foliarie.com within 7 days of delivery
- Include the order number, photos of the item, and photos of the packaging and label
Do not discard the item or packaging until we reply. Approved cases are handled under our Return & Refund Policy. Foliarie covers return shipping when the problem is damage, a defect, a missing item, a wrong item, or an item that materially differs from the listing.
9. Refused packages and returns to sender
If you refuse a delivered or arriving shipment for a reason other than a product or shipping problem, you are responsible for the original shipping charge and any return-to-sender cost.
If a parcel is returned to us because of an incorrect address, an unclaimed parcel, or a failed delivery, we will contact you. We may reship after you pay any extra shipping, or refund the product price minus non-refundable shipping costs.
10. Address changes
If the order has not shipped, email service@foliarie.com as soon as possible with the corrected address. We will change it if the shipment has not already been labeled.
If the order has already shipped, we cannot guarantee an address change. You must work with the carrier when possible.
11. Split shipments
An order with multiple items may ship together or in more than one parcel, depending on size and stock. If a shipment is split, we will provide tracking for each parcel when available. Free-shipping eligibility is based on the order total, not on each parcel.
12. Preorder or backorder items
If an item is marked as preorder or backorder, the listing or checkout will show the extra time. That time replaces or adds to the standard 1–2 business day processing period.
13. No exchanges
Foliarie does not exchange items. If you want a different color or product, request a return and refund under the Return & Refund Policy, then place a new order.
14. Returns after delivery
Return shipping, refund timing, and eligibility are stated in the Return & Refund Policy.
For a return that is not caused by a product or shipping problem, the buyer pays return shipping. Do not send a return before we approve the request at service@foliarie.com.
15. Contact
Questions about an unshipped or in-transit order:
service@foliarie.com
Include your order number in the subject or first line.
JAKE RITZERT EG INC
Attn: Shipping – Foliarie
105 S Main St
Chicora, PA 16025
United States
We respond Monday–Friday, excluding U.S. federal holidays. Messages received after 5:00 p.m. U.S. Eastern Time are treated as received the next business day.
Quick summary
- United States only
- Standard Shipping $6.99
- Free Standard Shipping on orders $35+
- Processing 1–2 business days
- Transit 3–5 business days after shipment
- Tracking is emailed after the order ships
- Report a delivered-but-missing parcel within 48 hours
- Report damage or a wrong item within 7 days of delivery