Refund policy
Last updated: August 28, 2026
This policy explains how returns and refunds work for orders placed at foliarie.com. Products are sold by JAKE RITZERT EG INC. Foliarie currently sells and ships to the United States only. By placing an order, you agree to this policy.
1. Return window
You may request a return within 30 calendar days after the delivery date.
- The 30-day period starts the day the carrier marks the order as delivered.
- The request must be submitted within those 30 days. Do not ship a parcel back before we approve the request.
- If no delivery scan is available, we use the last carrier tracking update plus a reasonable delivery estimate.
2. What can be returned
Eligible items:
- Artificial flower stems, bouquets, and similar home décor items purchased from Foliarie
- Items unused beyond normal inspection
- Items in original condition, with original bands, sleeves, and packaging where supplied
- Wrong item, missing item, damaged item, or an item that materially differs from the listing
Not eligible, unless the item arrived damaged or materially not as described:
- Requests made after the 30-day window
- Items used, displayed for an extended period, or altered
- Items with pet hair, strong odor, stains, cuts, glue, paint, or other modification
- Items missing major parts that were included at delivery
- Items marked Final Sale on the product page
Opening the mailer to inspect the flowers does not by itself void the return. Crushing, cutting, dyeing, or heavily reshaping stems may make the item ineligible.
3. No exchanges
Foliarie does not offer exchanges.
If you want a different color, size, or product, request a return and refund under this policy, then place a new order on foliarie.com. A new order is fulfilled separately and is not reserved while the return is in transit.
4. Condition we expect
For a full refund on a return that is not caused by a product or shipping problem:
- Request the return within 30 days of delivery.
- Wait for return authorization before shipping.
- Pack the item so flower heads and stems are not folded sharply.
- Include all original pieces from the shipment.
- Return the item in sellable condition.
If the returned item is damaged by poor packing, incomplete, or clearly used beyond inspection, we may refuse the return or issue a partial refund for the loss in value. We will tell you that amount before finalizing the deduction.
5. Defective, damaged, or wrong item
If the item arrives damaged, defective, incomplete, or is the wrong color or style:
- Contact us within 7 days of delivery.
- Email service@foliarie.com with:
- order number
- your name and shipping address
- photos of the product
- photos of the packaging and shipping label
- a short description of the problem
- Do not discard the item or packaging until we reply.
For an approved product or shipping problem we will refund the product price. If we need the item back, Foliarie covers the return shipping or provides a prepaid label.
If we ask you to keep a low-value damaged item, we may refund without requiring a return.
6. Who pays return shipping
Return not caused by the product
This includes change of mind, ordered the wrong color, no longer wanted, or similar reasons. The buyer pays all return shipping. Original outbound shipping is refunded only when the entire order is returned and that order originally paid shipping. If the order shipped free because it met the $35 free-shipping threshold, outbound shipping is not refunded on a partial return.
Return caused by the product or by Foliarie
This includes damage in transit, a defective item, a missing item, the wrong item, or an item that materially differs from the listing. Foliarie pays return shipping or provides a prepaid label.
Do not send a return before we approve it. We do not accept COD / collect-on-delivery returns.
7. How to request a return
Email service@foliarie.com with the subject line:
Return request – Order #XXXX
Include:
- Order number
- Product name, SKU if shown, and color
- Quantity to return
- Reason for return
- Photos, if the item is damaged, defective, or incorrect
We reply within 1–2 business days with approval or denial, the return address, a return authorization number, and packing notes.
Then:
- Pack the item in a sturdy mailer or box. Do not crease stems in half.
- Put the return authorization number on a paper inside the parcel.
- Ship with a trackable service.
- Keep the tracking number. We are not responsible for returns that never receive a carrier scan.
Ship the return within 10 days after approval.
Return address
JAKE RITZERT EG INC
Returns – Foliarie
105 S Main St
Chicora, PA 16025
United States
If the approval email lists a different address, use the address in the email.
8. Refund timing and method
After we receive the return, we inspect it within 2 business days.
Approved refunds are issued to the original payment method within 5–10 business days after inspection.
| Step | Time |
|---|---|
| We confirm the return request | 1–2 business days |
| You ship the item | within 10 days of approval |
| Transit to us | depends on the carrier |
| Inspection after arrival | 1–2 business days |
| Refund posted by us | 5–10 business days after inspection |
| Bank or card display | additional 3–10 business days |
Refunds go back to the original payment method, including cards, Shop Pay, and PayPal. We do not refund to a different card or by check unless the original method is unavailable.
Shipping fees are refunded when the return is caused by a product or shipping problem, or by our error. Shipping fees are not refunded when the buyer is returning an item for a non-product reason, except unused outbound postage when an entire paid-shipping order is returned.
9. Late, lost, or incomplete deliveries
- If tracking shows delivered but you did not receive the parcel, contact us within 48 hours and check with the carrier.
- If the carrier confirms loss in transit, we replace the order or refund it after the investigation.
- Report a missing piece within 7 days of delivery and include photos.
A delivered order is not refunded solely because no one was home, a neighbor accepted the parcel, or the carrier left it under its delivery rules. Those claims are handled with the carrier first.
10. Sale items and promotions
Sale items remain returnable under this 30-day policy unless the product page says Final Sale.
Coupon discounts are refunded in proportion to the returned items. If a free gift was included and the remaining order no longer meets the promotion threshold, return the gift with the order or we may deduct its listed value.
11. Cancellations
If the order has not shipped, email service@foliarie.com to cancel. If we can stop the shipment, we refund the full amount to the original payment method within 5–10 business days.
If the order has already shipped, use the return process after delivery.
Foliarie ships within the United States only. Standard U.S. shipping is $6.99, with free standard shipping on orders $35+. Transit time after the order ships is 3–5 business days. Processing time before shipment is 1–2 business days.
12. How we communicate
Use service@foliarie.com for all return and refund requests. Include the order number in every message.
We respond Monday–Friday, excluding U.S. federal holidays. Messages received after 5:00 p.m. U.S. Eastern Time are treated as received the next business day.
13. Policy changes
We may update this policy from time to time. The version on this page at the time of your order applies to that order, unless a change is required by law.
Quick summary
- Request a return within 30 days of delivery.
- Email service@foliarie.com first. Do not ship before approval.
- We do not exchange items. Return the item for a refund, then place a new order.
- Non-product returns: the buyer pays return shipping.
- Damaged, defective, wrong, or missing items: Foliarie covers return shipping.
- Refunds go to the original payment method within 5–10 business days after inspection.
- We sell and ship to the United States only.